Every product comes with our 100% satisfaction guarantee.  If you are not happy after initial inspection with quality, materials or workmanship, please contact us for a "RMA" (Return Merchandise Authorization) and return in unused condition in original carton within 10 days for exchange or credit.

Many products carry an extended warranty. Check the product's copy block for extended warranty information. Some products come with one year, five year, ten year or lifetime warranties. Any defective merchandise may be returned to our Customer Service Department for repair or replacement.
We can be reached via e-mail at: customerservice@kitchenwares-outlet.com 

 Frequently Asked Q&A

What shipping methods do you use?

For orders weighing less tha 200 lbs, we recommend UPS ground or UPS 3-day Select.  Remember UPS will not deliver to a P.O.Box - you must have a physical address.

When you need something quick and don't mind paying a little extra we recommend UPS next day air, UPS 2nd day air or 3 day select.

What if I receive a shipment that is damaged?

Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We will replace any product that has a defect in workmanship but obviously we cannot be responsible for damage caused by the freight carrier. Defects in workmanship are covered under initial satisfaction guarantee or extended warranty.

What if you are out of something I order? 

Although we try to remain in stock at all times, unavoidable circumstances occur; such as a customer ordering all of an item we have or we encounter manufacturing problems. We do, however, stay around 92% in stock. Your invoice will show the reorder date on any out of stock merchandise. About half of out of stock merchandise is back in stock within 15-30 days. Our Customer Service Department will work with you in any way to insure your satisfaction.

Do you ship out of the continental U.S.?

Yes. Alaska, Hawaii: regular minimum order. Canada: minimum order is $100. No CODs. 

KINETIC A DIVISION OF PATHWAY MERCHANDISE RETURN POLICY

1.  Defective Merchandise 

     A.  It is necessary to obtain a return authorization number from Kinetic before returning any merchandise. Call 563-445-5581 for Amanda Weitzel or fax 563-388-9963. Merchandise shipped without a return authorization number will be refused. The  return authorization number should appear on all cartons being returned. 100% credit and freight will be allowed on manufacturer’s defects only. See the following page for a description of manufacturer’s defects.

  2.  Non Defective Merchandise  
      A.  Returns of non defective merchandise require a return authorization number, and should be shipped freight prepaid. Merchandise shipped without a return authorization number, or shipped freight collect, will be refused.

     B.  If the product is resalable as received, a 20% handling and restocking charge will apply.

     C.  If returned merchandise needs to be repackaged due to damage to the carton, or retail stickers on the carton, 50% credit will be allowed.

     D.  If the product is damaged or customer abused and cannot be refurbished and resold, no credit will be issued.

Description of Defects
 
The following defects apply to new or used products, unless otherwise noted.

  Cookware   

           1. Weld Failure:  Bakelite handle stud, steel handle, knob stud

           2. Delaminations:  Bottom protector plate or disc separating from body (if no blue tint evident)

           3. Nonstick coating:  Peeling or void spots on surface or edges, corrosion of coating

           4. Polished surfaces:  Obvious pitting, stains, abrasions, dirt, rust, or polishing compound. (new and unused products only)  

           5. Bakelite knobs handles:  Split or broken handles or knobs (new only) Thread stripped or misthread-cannot tighten, split fingershield, loose handle parts

           6. Rivets:  Broken or loose  

           7. Lids:  Will not fit(too tight), sharp edges   

Teakettles – Additions to above

           1. Moving parts:  Non functional operation of trigger opening device within one year of purchase.

           2. Spout Cap:  Melted – within 1 year of purchase

           3. Bottom:  Leaking weld seam – within one year of purchase

 Note: The following conditions are NOT defects on used products  Credit will not be allowed.
1.  Scratches on polished or nonstick surfaces.

2.  Stains on polished or nonstick surfaces.

3.  Dents (accounts should file claim against carrier if new merchandise)

4.  Loose bakelite handles and knobs.

5.  Delaminations of bottoms if obvious overheating as evidenced by blue tinting

6.  Rust spots on 18/0 bottom protector plate.